1. Returns and Exchanges
At eSneakerGh, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a straightforward return and exchange process. Please read the following guidelines carefully to understand how it works.
2. Eligible Products
Most of our products are eligible for returns and exchanges. However, certain items may not be returnable. These items include customized Jerseys.
3. Return Timeframe
You have within 72hours from the date of delivery to initiate a return or exchange. If this timeframe has passed, we may not be able to process your request.
4. Conditions for Returns
To be eligible for a return or exchange, the product must be in its original condition and packaging, unused, and with all the tags and labels intact. We reserve the right to reject returns that do not meet these criteria.
5. How to Initiate a Return
To begin the return process, please follow these steps:
- Contact our customer support team at [+233 558133957, +233546104424] to request a return or exchange.
- Provide your order number, product details, and the reason for the return.
- Our team will guide you through the return procedure, which may include shipping instructions or return labels.
7. Exchanges and Refund Process
All returned products are eligible for exchange for a different size, color, or style, based on your preference. We do not offer refunds for purchased orders. If you prefer a refund, it can only be processed once the product has been resold. The timing for resale and refund availability is uncertain and will depend on when the product is sold
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately. We will provide instructions for returning the item or offer a replacement, depending on your preference.
9. Contact Us
If you have any questions or need assistance with returns or refunds, please don’t hesitate to reach out to our customer support team at +233 558133957, +233546104424. We are here to help and ensure your satisfaction.
Thank you for shopping with eSneakerGh. Your trust and satisfaction are essential to us.