1. Introduction
At eSneakerGh, we take your privacy and data security seriously. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our ecommerce platform. Please read this policy carefully to understand how we handle your data.
2. Information We Collect
We may collect the following types of information:
- Personal Information: This includes your name, contact information (such as email address and phone number), shipping and billing addresses, and payment details when you make a purchase.
- User Account Information: If you create an account with us, we may collect your username and password.
- Order Information: We collect details about your orders, including order history, items purchased, and shipping information.
- Device and Usage Information: We may gather information about the device you use to access our website or mobile app, as well as data about your usage, such as your IP address, browser type, and browsing habits.
- Communication Data: This includes any information you provide when you contact us through customer support, emails, or other communication channels.
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process your orders, deliver products, and provide customer support.
- Account Management: To manage your account, facilitate access to our services, and maintain your preferences.
- Communications: To communicate with you about your orders, promotions, and updates regarding our services.
- Analytics and Improvements: To analyze user data for statistical and marketing purposes, helping us improve our services and user experience.
4. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your data with trusted service providers who assist us in providing and improving our services, such as payment processors and shipping companies.
- Legal Compliance: We may disclose your information to comply with legal obligations, respond to government requests, or protect our rights, privacy, safety, or property.
5. Your Rights
You have the right to:
- Access: Request access to your personal information that we hold.
- Correction: Request corrections to inaccurate or incomplete data.
- Deletion: Request the deletion of your personal information under certain circumstances.
- Data Portability: Request your data in a structured, commonly used, and machine-readable format.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.
7. Changes to Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes through our website or email.
8. Contact Us
If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at +233 558133957.
Thank you for trusting eSneakerGh. Your privacy and trust are essential to us.
Cookies
Suggested text: If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Suggested text: If you request a password reset, your IP address will be included in the reset email.